Understanding the Ring X-Line Lifetime subscription

The Ring X-Line Lifetime subscription is a premium, one-time subscription that provides advanced features for your Ring doorbell or security camera for the device's useful lifetime. Unlike monthly or annual subscriptions, X-Line requires no recurring payments. X-Line is compatible with Ring doorbells and security cameras; your installer can confirm compatibility for your specific device model.

X-Line premium features include:

• 24/7 Continuous Recording: 

  14 days of cloud storage
• Continuous Live View: 

  Always-on live stream
• AI Video Search: 

  Find specific events quickly
• AI Video Detection: 

  Advanced AI-powered alerts
• 180 days of Event History: 

  Extended video event storage
• Doorbell Call recording: 

  Save all doorbell interactions
• SOS emergency features: 

  Enhanced safety capabilities
• Modes: 

  Customizable security settings
• 3-Year Limited Warranty: 

  Extended device protection

Activating X-Line for your Ring device

X-Line is available exclusively through Ring-authorized professional installers, and dealers participating in Ring's business-to-business channel programs (Amazon Business, Pro Channel Distribution) can sell X-Line. It cannot be purchased directly by consumers through ring.com or retail stores. For X-Line activation or purchase questions, contact a Ring-authorized professional installer.

To activate X-Line:

1. Ask your installer to purchase an X-Line voucher from Ring or an authorized dealer.
2. During installation, your installer can use the voucher code to activate X-Line on your device.
3. After your device is set up, X-Line features activate automatically.

Important note: X-Line must be activated by your professional installer. If your installer goes out of business, your X-Line Subscription remains active on your device

X-Line coverage for multiple devices

Each X-Line Subscription covers one specific device only. If you have multiple Ring devices at your home and want X-Line features on all of them, your installer must activate X-Line separately for each device using individual voucher codes.

To get coverage for additional devices:

• Ask your installer about adding X-Line to other devices during installation.
• Subscribe to a Ring plan for devices without X-Line.

Adding X-Line to existing Ring devices

X-Line is available only through professional installers at the time of installation or service. If you already own Ring devices and want to add X-Line, contact a Ring-authorized professional installer. They can assess whether X-Line can be added to your existing devices based on device compatibility and installer participation.

Moving with your X-Line device

X-Line is attached to your specific device, not your location. Your subscription automatically transfers when you move.

When relocating:

1. Take your X-Line device with you.
2. Set up the device at your new location.
3. X-Line features automatically transfer with the device.

Warranty replacement for X-Line devices

Your X-Line Subscription transfers to the replacement device during warranty service.

Warranty replacement process:

1. Contact Ring Customer Support

    to arrange warranty replacement.
2. Keep your original device on your account until you receive the replacement.
3. Set up your replacement device on the same Ring account.
4. X-Line automatically transfers to the new device.
   1. Important note

      : Do not remove the original device from your account until the replacement is set up, or X-Line might not transfer properly.
5. Your video recordings are retained in your Ring account.

Selling or transferring your X-Line device

X-Line transfers with the device to the new owner. The subscription is attached to the device, not your Ring account.

What happens during transfer:

• The new owner receives the X-Line Subscription automatically.
• Your previous X-Line Subscription will be canceled.
• A new X-Line Subscription will be issued to the new owner's account.

You cannot keep X-Line when selling the device, and you cannot transfer X-Line to a different device.

Canceling your X-Line subscription

You can cancel your X-Line subscription at any time. To cancel, Contact Ring Customer Support.

Important points to review before canceling:

• Download any videos you want to keep. All recorded videos will be permanently deleted. 

  Learn more about downloading your Ring videos

  .
• Upon cancellation, you will no longer have access to X-Line premium features.
• X-Line is a one-time purchase and no refunds are available.
• If you want X-Line features back after canceling, you must contact a professional installer to purchase a new X-Line voucher. The installer would need to reactivate the device with a new voucher code. This is treated as a new activation and is subject to installer availability and Ring policies.

Returning a device with X-Line

All returns for professionally installed Ring devices with X-Line must be processed through your original installer. Each installer maintains their own return terms and policies. For information on returning an X-Line device, contact the installer who sold and activated the device and follow the instructions designated by your installer according to their terms.

X-Line technical support

For questions regarding technical support, contact Ring Customer Support.